Seller Terms

• Your seller account is separate from your customer account, so you can still buy on DakBox as a customer.
• DakBox reviews every seller application and may ask for identity and business documents before approval.
• Keep your shop name, contact details and payout account up to date.

• Listing products and opening a shop are free.
• 0% commission for your first 6 months after approval.
• After that, DakBox deducts a category-based commission only when an item sells. Your Seller Center shows the rate for each category before you list.
• Coupons you create are funded by you. Dak Wallet credit used by buyers is funded by DakBox and never reduces your payout.

• Sell only genuine products that you have in stock (Dak Shop) or own (Dak Auction).
• Use your own photos where possible, and describe the condition honestly, including any marks or missing parts.
• Pick the correct category and show the full price. Do not add hidden charges.
• No prohibited items (see the Prohibited Items list), counterfeit goods or copied listings.
• Do not share phone numbers, links or payment details with buyers to move a sale off DakBox.

• Ship only after DakBox confirms the buyer’s payment. Your Seller Center shows this clearly on every order.
• Ship by the ship-by date and add tracking details.
• If you cannot fulfil a paid order, tell DakBox at once. DakBox cancels and refunds the buyer. Repeated cancellations reduce your shop’s visibility and may lead to removal.

• DakBox reviews each lot before it goes live. The auction clock starts on approval.
• You can cancel a lot only before the first bid. After that, the top bid wins when the auction ends.
• Dak Logistics handles delivery, so you never need the buyer’s home address.

Buyers can ask for a return within 7 days of delivery if an item is damaged, wrong, not as described, incomplete, not working or not genuine. You have 3 days to accept. If you do not accept, DakBox reviews the evidence and makes the final decision. The refund for an approved return is deducted from your payout. See the Returns & Refund Policy.

Buyers pay DakBox, never you directly. After an order is complete, DakBox pays your earnings, minus any commission, to your registered bKash or bank account. Your Seller Center Finance page shows each order’s amount and status.

DakBox may hide listings or suspend a seller account for fake or counterfeit products, misleading listings, repeated late shipping or cancellations, taking payments off DakBox, or abuse of buyers. Serious cases may be reported to the authorities.